This policy applies to purchases on RUV Labs (operated by ISCT LLC). Payments are processed by Stripe.
1. RUV Labs Pro subscription
- Billing: monthly or annual, charged in advance. Renews automatically until cancelled. There is no free trial.
- Cancel anytime: Settings → Billing → Manage subscription. Cancellation takes effect at the end of the current billing period; you keep Pro features until then.
- Refunds: we do not provide refunds or credits for partial billing periods, unused time, or unused features, except where required by law or as stated below.
- Failed payments: we retry failed payments automatically. If payment cannot be collected, your account reverts to the free plan and your content is kept.
- Termination by us: if we terminate your subscription without cause, we refund the unused portion.
2. One-time features
| Feature | Refund rule |
|---|---|
| Promoted Post (24h) | Full refund if cancelled before the promotion starts. No refund after it starts. If we remove the post for a policy violation, no refund. |
| Deal Spotlight (7 days) | Same as Promoted Post. |
| Expert Review (Basic / Deep) | Full refund if a reviewer is not assigned within 72 hours of purchase, or if the review is not delivered by the stated due date. Full refund if you cancel before a reviewer is assigned. After assignment, refunds are at our discretion if the delivered review clearly fails to meet the described scope. |
3. Consumers in the EU and UK
When you buy a subscription or digital feature, you ask us to start providing it immediately. You acknowledge that, once the service has started, you lose your statutory 14-day right of withdrawal to the extent permitted by law. If the service has not started, you may withdraw within 14 days for a full refund.
4. Chargebacks
If you believe a charge is wrong, please contact us first at support@ruvlabs.com so we can fix it quickly. Filing a chargeback for a valid charge may result in suspension of paid features.
5. How to request a refund
Email support@ruvlabs.com from the email address on your account with the purchase date and the reason. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.